The Restaurant Development team is responsible for delivering world class restaurant development through project management, project quoting, approvals, order validation and service solutions. Team members work to manage program risks and take corrective action to minimize impact to the project schedule. Development Specialists interact with various stakeholders throughout the entirety of a project. From General Contractors, Franchisees, Franchise Development Leaders, Suppliers, Transportation Providers, this team ensures restaurants open on time by providing exceptional project execution and customer service.
Customer Support Representatives are responsible for handling an array of front-facing duties such as processing orders for replacement equipment via phone calls, web or email. Team members respond to inbound calls to take orders, answer questions regarding order status, return of equipment, credits and/or invoice issues. This team maintains product technical knowledge that is critical to offering quick and accurate assistance to our customers. They provide the highest customer service standards to maintain satisfaction of franchisees and suppliers, ultimately maximizing the value and satisfaction of our Members.